FenixCommerce

FenixCommerce is a SaaS company founded by veterans in the eCommerce industry with the mission to empower brands to be competitive with the likes of Amazon in meeting customer expectations regarding delivery experience.

By leveraging artificial intelligence (AI), data analytics, and robust machine learning techniques, FenixCommerce provides an end-to-end delivery management platform that enables brands to surface delivery promises on PDP, cart and checkout, while you deliver orders with unparalleled accuracy reducing shipping costs by 10% to 25% and drive conversion up by 40%—simultaneously providing transparency to both the brand and the customer.

FenixCommerce offers a comprehensive suite of solutions to address various aspects of the delivery process. These solutions include—

⬆️ Estimated delivery dates early in the pre-purchase journey, enabling retailers to offer customers highly accurate estimates about when orders are expected to arrive.

⬆️ Multi-carrier parcel rate shopping that compares shipping rates from different carriers and selects the most cost-effective option.

⬆️ Order routing with inventory visibility intelligently optimizes the delivery process by determining the most efficient fulfillment path for each order.

⬆️ Adaptive Order Promising with Buy Online Pick-up in Store and Ship From Store as well as Local Inventory Visibility and by SKU configurations

⬆️ Branded shipping tracking alerts, which enable retailers to maintain their brand identity throughout the entire delivery experience. Consumers know exactly where their orders are, thereby drastically reducing WISMO support calls by 75%.

⬆️ Dashboards and Analytics, which provides a birdseye view with drill-down options to granular levels of detail. As a brand, you can be more agile and make better business decisions within your marketing, operations, and customer service teams.

Enhance Experiences, Make and Deliver on Promises, Profit More

FenixCommerce aims to empower retailers to enhance their delivery capabilities, meet customer expectations, and compete effectively with industry giants like Amazon. The integration of AI, data analysis, and machine learning helps retailers optimize their shipping operations, improve accuracy, reduce costs, and provide a transparent and satisfactory delivery experience for both the retailer and the end customer.

🎯 Enhanced Customer Experience: By combining their strengths, the two companies will offer an unmatched customer journey, from personalized email communication to efficient order delivery updates. Cart abandonment is a reality in this space, imagine a customer leaves your site and 1 hour later receives a text message notification that if they order the product they were just looking at, they could receive it in 2 days. This is a key driver of the integration.

🎯 Data-Driven Insights: Both platforms are known for robust analytics and this collaboration will provide businesses with deeper insights into customer behavior, enabling more targeted and effective marketing and delivery management strategies.

🎯 Scalability for E-Commerce: Aimed at e-commerce businesses of all sizes, this partnership promises scalability, allowing businesses to grow without pains of switching or upgrading your operational systems.

🎯 Innovative Integration: The partnership leverages Iterable's cutting-edge email marketing automation with FenixCommerce's intelligent delivery management. This fusion aims to enhance customer engagement and streamline online shopping experiences throughout the entire buyer journey.

🎯 Reach with Precision: The collaboration is designed to cater to a wide audience, offering localized solutions that consider regional delivery logistics and marketing preferences.

🎯 Commitment to Innovation: Both Iterable and FenixCommerce are committed to keeping pace with e-commerce trends and customer expectations.

🎯 Support: Beyond technology, the partnership will focus on building a supportive environment for e-commerce businesses, offering resources, best practices, and expertise.