Turn customer signals into revenue, automatically.
Trusted by over 2,000 retail stores around the globe and earning over $1 billion in attributed sales, Endear is the CRM built for omnichannel brands; designed around how store teams work and how customers shop.
Endear's newest AI feature, Opportunity Engine, turns your customer data into a prioritized outreach queue for every associate. No more guessing, no more manual list-building. Just the right customer, at the right moment, with the right thing to say.
"Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers."
Iterable and Endear serve complementary roles in a retail brand's engagement strategy. Iterable powers large-scale marketing automation while Endear enables personalized, associate-led clienteling and 1:1 outreach. The integration syncs Iterable subscriber data into Endear, giving store teams visibility into each customer's email and SMS subscription status so they can coordinate outreach across channels. Boll & Branch is one mutual customer already leveraging this connected approach.
Iterable is excellent for mass awareness for a store-level event. Once the blast is sent, associates can use Endear to send follow-up, personal text invitations to the top customers in their specific local trade area, significantly increasing RSVP and attendance rates.
Give every associate a full view of each customer's history — purchases, past interactions, preferences, and notes — so every conversation feels personal and informed, whether in-store or through digital messaging.
Endear consolidates data from ecommerce, POS, loyalty, and support platforms into a single customer profile, giving retail teams a complete picture of every customer across all touchpoints.
Iterable drives awareness and nurture at scale. Endear converts that investment into deeper relationships by empowering associates to follow up personally — ensuring the in-store experience feels like a natural extension of the brand's digital marketing.
While HQ might send out a national email blast, Endear allows store teams to amplify that message by sending a "local" follow-up. For example, a store team can reach out to their local VIPs to let them know a specific collection is now in stock at their home location.
Associates can use Endear to follow up on high-value orders to ensure the customer is happy with the fit and style. This check-in serves a dual purpose: it reduces returns by solving sizing issues early and opens the door for the associate to suggest complementary items.